Online Ticketing FAQ

            No. The online system will automatically select the best available seats for you.

            No. Ticket purchases are non-refundable and cannot be exchanged.

            The online ticketing system automatically selects the best available seats for you. If you would rather pick your exact seats please visit the UNH MUB Ticket Office ticket window in person and an employee will be happy to assist you.

            Best available seats are those still available and closest to the stage. This was programmed and chosen in advance by Theatre and Dance. What do I do if someone has special needs? Please call to order tickets so that we can better seat you. Those who need wheelchair space, have hearing conditions, or need an aisle seat must call or come in to get their tickets. 603-862-2290 M-F 10-4.

            Yes. You do need an account to purchase tickets online. You can look for tickets without an account, but when you continue on to check out you will need an account, which is free.

            Convenience fees cover the costs of running the online ticketing system and other costs associated with providing you with your tickets (i.e. mailing).

            Yes. Select your tickets for the first event you’d like to attend and click the Proceed button. Then, click on the Add More Events link on the bottom of the following page. Repeat this process for each event you’d like to purchase tickets to.

 *  All eFolio internet orders will be charged a $1.50 per ticket online processing fee.
 *  A $2.50 handling fee OR a $3.00 handling and delivery fee will be added to each eFolio order depending on whether Will-Call or US Mail delivery is chosen.
Ticket convenience fees are
NON-REFUNDABLE.

  No. Online ticket purchases are
NON-REFUNDABLE.

            Yes. Click here for the seating chart.

The customer should contact the ticket office as soon as he/she realizes there is a discrepancy (within 30 days). The Ticket Office will research the charge and respond with an answer or any agreed corrections within two weeks from the time it is reported.

Accessible seating is provided for patrons who utilize a wheelchair or who require the use of the features provided by the accessible seating. Accessible seating includes a wheelchair space and up to three companion seats, if available. When three companion seats are not available in the same row, companions will be seated as close as possible to the accessible seats.
Tickets may be purchased online or by calling the Ticket Office at 603-862-2290. Companion seats ordered online are also ordered in the wheelchair category.
Individuals purchasing accessible seating fraudulently are subject to relocation.

            Rarely are these seats opened for reserved events. Exceptions have been for the Celebrity Series Opera event.

            No. You can visit the Whittemore Center Box Office to buy those tickets.

            Anyone age 65 and over qualifies for the senior discount.

            UNH ID holders are current faculty, staff and students of UNH Durham. Please bring your ID to the shows you have purchased tickets to because you may be asked to show it.

            No. Not every event will be on the internet for sale. We have many small student events that require a UNH student ID or events that are free and require tickets for fire code reasons. Some events by contract can only sell on line at a later date. SCOPE who brings popular entertainment acts will sell the first week to UNH students exclusively before tickets are released to the public. Call us with questions if you don’t find what you are looking for.

            The night of your event, tickets will be where the show is in Durham, N.H.
Johnson Theatre, Hennessy Theatre, and Bratton Recital Hall are in The Paul Creative Arts Center (PCAC), 30 Academic Way, Durham, N.H. The Strafford Room and Granite State Room are in the Memorial Union Building (MUB), 83 Main St. Murkland Auditorium is in Murkland Hall, 15 Library Way. The Field House is 145 Main Street.

            NO. The e-mail address is available to allow patrons to request information and ask questions about their order.

            Yes you can. Make checks payable to UNH and send orders to MUB Ticket Office, 83 Main Street, Durham, N.H., 03824, Attention:Sally.

            Movie tickets are purchased in person only as early as one hour before the show time. UNH undergrad and grad students with current ID will be charged $2.00. All others will be charged $4.00. Everyone is welcome to come to the movies. They are not just for the UNH community.

            If you purchase tickets from Theatre, Cultural Events or Jazz you will automatically be put on a mailing list the following year for that category you purchased. To be addedor deleted to Jazz call 862-2404. To be added or deleted to Cultural Events call 862-3242. To be added or deleted to Theatre and Dance call 862-2919.

            Yes, the eFolio online ticketing system is a secure website using 128-bit encryption to ensure that your personally identifiable information is transmitted securely across the internet.

            MarTech Systems, Inc. is a privately held corporation located in Wausau, Wisconsin that has a proud history of providing software for fairs and expositions for over 20 years. MarTech System's third product is the Folio Box Office Management System. Introduced in January 1999, this program is designed for the mid-sized theatre and peforming arts center to sell reserved seat and general admission tickets. The Memorial Union Building Ticket Office has been using Folio since 2004.
            eFolio, the online ticketing module for Folio Box Office software, provides value added Internet ticketing features including ticket sales, Best Available seat selection capabilities, and flexible ticket delivery. In addition, because the eFolio system is real-time, all tickets are purchased directly from the box office database. Our theatres no longer have to deal with the allocation and reconcilation of Internet tickets. Multiple events can be purchased with a single transaction, giving customers the ability to buy multiple events tickets quickly and easily.
            eFolio uses a certified, secure credit card processor to complete your order, and only your name and contact information is saved in the system. To protect your privacy this information is never released to anyone else, or used for any other purpose. Also we never save your credit card number in our system for your personal security.